Who we are
Crusado is an online casino and sportsbook owned and operated by Rabocse SRL, registered under number 3-102-945295 SRL. We launched in 2026 and built the platform ourselves — Crusado is not a white-label product. That matters because every decision about how the site works, what goes on it, and how it treats you sits with us directly, not with a third-party platform provider.
How we are held accountable
Rabocse SRL operates under a Costa Rica gaming authorisation. We take that framework seriously as the baseline for how we conduct ourselves. Beyond the formal licence, we hold ourselves to a straightforward standard: if something we do would not stand up to a plain explanation given to a player, we do not do it. That applies to how we write our terms, how we pay out winnings, and how we respond when something goes wrong.
What we expect of ourselves when something goes wrong
Things go wrong in any operation — a withdrawal takes longer than it should, a bonus does not credit correctly, a game has a technical fault. When that happens, we expect our support team to own the problem rather than redirect it. Our live chat runs around the clock, every day, and email is available alongside it. We do not consider a complaint closed until the player has a clear answer or a resolution. We track recurring problems and use them to fix how the site is built, not just how individual cases are handled.
How we approach safer gambling
Crusado is built for adults who choose to gamble as entertainment. We are not the right place for anyone who is chasing losses, gambling under financial pressure, or showing signs that it has stopped being entertainment. We provide deposit limits, session controls and self-exclusion tools, and we expect players to use them if they need them. Our support team is trained to recognise when a conversation needs to move beyond a standard query. If you are concerned about your own play or someone else's, we will point you to independent help without hesitation.
Who the site is for and what we try to get right
We built Crusado for players who want a single account that covers both casino and sports betting without switching wallets or logging into separate products. We support eleven interface languages and a range of deposit and withdrawal methods — including cryptocurrencies, local bank options and major e-wallets — because the people using the site come from different places and have different preferences. We charge no fees on deposits or withdrawals, and we publish a declared average RTP of 97% so you have a realistic picture of how the games perform. Demo mode is available on most slots for the same reason: you should be able to try something before you commit real money to it. These are not features we added as an afterthought — they shaped how we designed the site from the start.